Privacy Policy

At Lisa & Daniel Vancouver, we are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

We comply with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and, where applicable, the General Data Protection Regulation (GDPR).

Information We Collect

We may collect and process the following categories of personal data:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment details (processed securely via third-party providers)

  • IP address

  • Device and browser information

  • Website usage data and interaction history

We collect this information when you:

  • Place an order

  • Create an account

  • Subscribe to communications

  • Contact customer support

  • Browse our website

Legal Basis for Processing

We process personal data based on:

  • Contractual necessity (to fulfill your order)

  • Legal obligations (tax and accounting requirements)

  • Legitimate interests (improving services and fraud prevention)

  • Consent (for marketing communications, where applicable)

How We Use Your Information

Your information is used to:

  • Process and deliver orders

  • Provide customer service and support

  • Communicate order updates

  • Improve our website and services

  • Prevent fraud and ensure transaction security

  • Send marketing communications (only if you have opted in). You can unsubscribe from marketing communications at any time using the link provided in our emails.

  • Detect and prevent fraudulent transactions and unauthorized activities. Sharing of Personal Data

Sharing of Personal Data

We only share your personal data with trusted third parties when necessary, including:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website hosting providers

  • Professional advisors where legally required

  • Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you. 
  • These third parties only process your data to the extent necessary to perform their functions and are required to protect your information.

We do not sell, rent, or trade your personal data.

International Data Transfers

If you access our website from outside Canada, your information may be transferred and processed in countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data.

Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment

  • Legal compliance

  • Accounting obligations

  • Dispute resolution

After this period, data is securely deleted or anonymized.

Cookies and Tracking Technologies

Lisa & Daniel Vancouver uses cookies and similar technologies to:

  • Improve functionality

  • Analyze traffic

  • Personalize user experience

  • Support marketing efforts

You may control cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent

  • Request data portability

To exercise these rights, please contact us at:
info@lisadanielvancouver.com

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

All payments are processed securely through certified third-party payment providers. Lisa & Daniel Vancouver does not store or have access to your full payment details.

Contact Information

We aim to respond to all inquiries within 48 hours.

Lisa & Daniel Vancouver
Email: info@lisadanielvancouver.com